FAQs
Frequently Asked Questions
How long does delivery take?
Total delivery time is made up of handling time plus transit time. Orders shipped from our U.S. warehouse in Rancho Cucamonga, CA usually arrive within 4–8 business days overall, while items sent from our Asian distribution hub arrive in 9–16 business days. Orders placed before 3:00 PM (PT) on a business day start processing that same day.
How much is shipping?
Standard shipping is free for every order within the contiguous United States. The amount you see at checkout is the final amount — you will not be charged any unexpected carrier fees later.
Will I have to pay import duties?
No. For orders delivered inside the United States, you are not charged import duties or customs fees upon delivery. Any sales tax that applies is displayed at checkout.
How do I know if a part fits my vehicle?
Every listing provides compatibility details and specifications. If you are not certain, email us the year, make, model, and (if you have it) the VIN of your vehicle before you place the order, and we will verify fitment for you.
Are your parts genuine OEM?
Unless a listing explicitly states otherwise, our parts are quality aftermarket (non-OEM) replacement parts. Any mention of vehicle makes, models, or OEM part numbers serves compatibility purposes only.
Can I return an item if I change my mind?
Yes. Most items can be returned for a refund within 30 days of delivery, with no reason needed, provided they are unused, uninstalled, and still in their original packaging. For change-of-mind returns, you pay the return shipping; for defective or incorrect items, we do. Please refer to our Return & Refund Policy for full details.
When will I receive my refund?
Once we receive and inspect the return, the refund is issued to your original payment method within 7 business days. Your bank may need a further 3–5 business days to post the funds.
What payment methods do you accept?
We accept the payment methods shown at checkout, including major credit and debit cards. All prices are charged in U.S. dollars (USD).
How do I track my order?
We email you a tracking number as soon as your order ships. If the tracking status has not updated for more than 5 business days, get in touch and we will follow up with the carrier on your behalf.
What if my order arrives damaged?
Please contact us within 48 hours of delivery and include photos of the item and its packaging. We will arrange a free replacement or a full refund — whichever you prefer.
How do I contact you?
Email support@partizopro.com or call +61 424 799 949 (Monday–Friday, 9:00 AM–5:00 PM PT). We answer every email within 1 business day.